Delete your OrdersIn account

Delete it in the app (fastest)

1. Open the OrdersIn app and sign in.
2. On the Home screen, tap your round profile picture at the top left. This opens your Account screen.
3. Scroll to the bottom and tap Delete account (in red).
4. Read the list of what will be deleted. If you want a copy of your data first, close the box and use Export Data on the same screen.
5. Type DELETE in the box and tap Delete account.
6. When it finishes, you are signed out and taken back to the welcome screen. Your account is gone.

If something goes wrong part-way, the app tells you and keeps you signed in. Tap Delete account again and it finishes the job.

Can't use the app? Ask us by email

Email support@ordersin.co with the subject "Delete my account". Send it from the email address on your account, or include the mobile number you sign in with. To protect you, we may contact you on that number to confirm before deleting anything. We will delete your account within 30 days and reply to confirm.

Please do not send passwords or payment card details.

What gets deleted

Everything tied to your account:

• Your login (the mobile number you sign in with).
• Your profile and business details: name, email, date of birth, anniversary, gender, business name, address, phone number, opening hours, registration numbers such as GST or FSSAI, and UPI ID.
• Your public ordering page and catalogue. Your ordering link stops working.
• All photos you uploaded: item photos, logo, banner and UPI QR code.
• All your records: orders, customers (with their names, phone numbers and addresses), payments, expenses, stock, recipes (for food businesses) and subscriptions.
• Ratings and reviews customers left for your business.
• WhatsApp messages received through WhatsApp auto-orders, and the link to your WhatsApp Business number.
• Bug reports you sent and automatic crash reports from your account.
• Your plan details and any notes OrdersIn support made about your account.
• The ordering page's anti-spam counters, which contain your customers' phone numbers.

On the phone you delete from, the app also clears its offline copy of your business's data.

What is kept

We keep no personal data about you or your customers. The only things left on our side are:

• a record that an account was deleted and when, with no name, phone number or readable account ID; and
• the invite code you signed up with, marked as used, with nothing linking it to you.

Our hosting provider (Google) may keep deleted data in its internal backups for a short period before it is permanently overwritten. It is not used or restored during that time.

Some things are outside our systems and stay where they are:

• Details a customer saved on their own phone (the ordering page remembers their name, phone and address in their browser).
• Messages, bills and payment links already sent on WhatsApp. They remain in WhatsApp on your phone and your customers' phones.
• Any Excel or JSON exports you downloaded.

How long it takes

• In the app: immediately. It usually takes a few seconds.
• By email: within 30 days. We reply to confirm when it is done.

For customers

If you ordered from a business that uses OrdersIn, such as a home kitchen or boutique, your order details (name, phone number, address and what you ordered) are held in that business's account. To have them removed:

• ask the business directly, or
• email support@ordersin.co with the business's name and the phone number you ordered with, and we will remove them within 30 days.

If a business deletes its OrdersIn account, its customers' order details are deleted with it. To remove the details the ordering page saved on your own phone, clear your browser's data for ordersin.co.

Contact

OrdersIn · support@ordersin.co