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Terms of Use

When we make an important change to these terms, we announce it in the app before it takes effect.

Agreeing to these terms

By creating an account, using the app, or placing an order through an OrdersIn link, you accept these terms. This is an electronic contract under India's Information Technology Act, 2000, and it does not need a signature. If you do not agree, please do not use OrdersIn.

What OrdersIn is

OrdersIn is a tool that helps a small business owner, such as a home kitchen or boutique, take and manage orders, and lets their customers place orders through a link. OrdersIn is the software; it is not the seller. The business is responsible for its own catalogue, prices, product quality, hygiene where it applies, delivery and any refunds.

OrdersIn is a tool, not a party

• When a customer orders, the deal is between the customer and the business. OrdersIn is not the seller.
• The business is fully responsible for its products, hygiene and food safety where they apply (including any FSSAI licence or registration), prices, taxes, delivery, customer service and refunds.
• Payments go directly from the customer to the business, for example by UPI or cash.
• OrdersIn never receives, holds or refunds money for orders.

Using the app (business owners)

• Sign in with a phone number you control, and keep your phone secure.
• Keep your catalogue, prices and business details accurate.
• Follow the laws that apply to your business, including food-safety, tax and licensing rules.
• Use your customers' personal information only to serve their orders.

Placing orders (customers)

• Give a correct name, phone number and delivery address so the business can serve you.
• Payment and delivery are arranged directly between you and the business.
• For questions about a specific order, contact the business you ordered from.

Acceptable use

You must not use OrdersIn to:

• sell products that are illegal or unsafe, including food made without the licence the law requires;
• show misleading prices, descriptions or hidden charges;
• misuse customer data, for example by spamming customers, or selling or sharing their details;
• place fake or abusive orders;
• try to break into, overload or disrupt the service; or
• do anything else unlawful.

We may suspend or close an account that breaks these rules.

Service provided as is

OrdersIn is provided free and "as is". It may have bugs, may change, and may sometimes be unavailable. We may add, change or remove features, or pause the service, as we improve it.

Your data

How we handle personal information is explained in our Privacy Policy. You can delete your account at any time from inside the app, or by email; see Delete your account.

Liability

To the extent the law allows, OrdersIn and its operator are not liable for the products, service or delivery provided by any business, or for losses that arise from using OrdersIn. The business and the customer are responsible for their transaction with each other.

Google and Apple

If you use OrdersIn through an app from Google Play or the Apple App Store, Google and Apple are not parties to these terms. They are not responsible for OrdersIn or its support.

Law and courts

These terms are governed by the laws of India. The courts in Bengaluru have exclusive jurisdiction over any dispute.

Contact

OrdersIn · support@ordersin.co

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